Polar Vest Warrants It's Products To Be Free From Defects In Materials And Workmanship For 90 Days From The Date Of Purchase, Provided The Products Supplied Have Not Been Subject To Accident, Alteration, Negligence, Abuse Or Misuse.
Polar Packs Are Proudly Covered By A 2 Year Warranty.
As The Sole Remedy Under This Warranty, Polar Vest Will, At Its Option, Repair Or Replace Non-Conforming Products.
Returns Are Accepted For Exchange/Refund Within 90 Days Of Purchase With A 15% Restocking Fee.
To Return Any Polar Vest Product
Obtain A Return Merchandise Authorization (RMA) Number By Calling Customer Service, Monday – Friday, 9:00 am – 5:00 pm Central Standard Time (CST). Or You May Use Our Online RMA Form.
Online RMA Form
RMA Requirements:
Invoice Number
Return The Merchandise Within 30 Days Of The Date Of The RMA.
Clearly Mark Package Label With The RMA Number.
Packages Without An RMA Number Will Not Be Accepted.
Returned Merchandise Must Be Shipped Prepaid.
Polar Vest Is Not Responsible For Product That Is Lost Or Damaged In Shipping.
What May Be Returned:
New Merchandise Suitable For Resale.
What May Not Be Returned:
Any Products Without An RMA Number.
Any Product That Has Been Washed
Any Product That Has Been Altered, Soiled Or Damaged
Any Product That Has Been Discontinued
Any OEM, Branded Or Other Customized Product.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, POLAR VEST'S LIABILITY OF NEW GOODS SHALL NOT EXCEED THE VALUE OF THE GOODS SOLD.
POLAR VEST SHALL NOT BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
TO THE EXTENT ALLOWED BY LOCAL LAW, POLAR VEST DISCLAIM ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.